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Diane Publishing Books
Relationship-Based Enterprise: Powering Business Success Through Customer Relationship Management
Ray McKenzie (au). How do business managers design solutions that make Customer Relationship Mgmt. (CRM) profitable? This timely & practical book shows you how. Enterprise integration is a challenge that must be addressed, but it is not enough to retain customers. Connecting with customers is the bigger challenge. Today, new technologies are enabling the market to converse. Companies need to understand & master the process of conversation -- dialogue from monologue & value-added conversations from traditional services. Here is an operational approach to implementing CRM across the enterprise. It considers all components -- bus., org., tech., people, & process -- providing bus. & tech. exec. with a no-nonsense practical guide to CRM.
Travelerís Self Care Manual: A Self Help Guide to Emergency Medical Treatment for the Traveler
Rudy!: An Investigative Biography of Rudy Giuliani
Wordsworth Dictionary of the American West
Assassin: From Lincoln to Gandhi
Kilims: Decorating with Tribal Rugs
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