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Diane Publishing Books
Mobile Devices: Federal Agenciesńˇ╗ Steps to Improve Mobile Access to Government Information and Services
Mark L. Goldstein (au)
Millions of Americans use mobile devices like smartphones and tablet computers on a daily basis to communicate and obtain information. Further, consumers can use these devices to carry out a broad range of activities that previously required a desktop or laptop computer ńˇţ including shopping, banking, and accessing government services. Given these trends, providing government information and services ńˇýanytime, anywhere, and on any device,ńˇŁ has become increasingly important, particularly as some mobile users may not have any other means of online access. This report describes (1) the demographics of mobile users and the factors that might be associated with the increased use of mobile devices; (2) the devices individuals are using to access government services and the challenges people face; and (3) the actions the federal government has taken to enhance access to government services via mobile devices. Tables and figures. This is a print on demand report.
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