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Diane Publishing Books
VA Health Care: Management and Oversight of Consult Process Need Improvement to Help Ensure Veterans Receive Timely Outpatient Specialty Care
Debra C. Draper (au)
There have been numerous reports of Department of Veterans Affairs (VA) Veterans Health Administration's (VHAäó»s) medical centers (VAMCs) failing to provide timely care to veterans, including specialty care. In some cases, delays have reportedly resulted in harm to patients. In 2012, VHA found that its consult data were not adequate to determine the extent to which veterans received timely outpatient specialty care. In May 2013, VHA launched an initiative to standardize aspects of the consult process at its 151 VAMCs and improve its ability to oversee consults. This report evaluates (1) the extent to which VHA's consult process has ensured veterans' timely access to outpatient specialty care; and (2) how VHA oversees the consult process to ensure veterans are receiving outpatient specialty care in accordance with its timeliness guidelines. Tables and figures. This is a print on demand report.
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