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Diane Publishing Books
Whatäó»s the Deal?: A Study on Mobile Shopping Apps
Todayäó»s mobile apps allow smartphone users to compare competing products and retailers in real-time, seek out the best deals, and pay for their purchases with their phones at the checkout counter. To better understand the consumer protection implications of these emerging products and services, this report studied some of the most popular apps to learn more about how these apps and services operate, primarily by examining information that is available to consumers before they download the software onto their mobile devices. It found that the apps often failed to provide pre-download information on issues important to consumers. Few of the in-store purchase apps provided any pre-download information explaining consumersäó» liability or describing the appäó»s process for handling payment-related disputes. Although they made strong promises for security and privacy, most used vague language that reserved broad rights to collect, use, and share consumer data. This report includes recommendations for companies and consumers. Figures. This is a print on demand report.
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