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Telecommunications: GSA Needs to Share and Prioritize Lessons Learned to Avoid Future Transition Delays
Carol R. Cha (au)
The Gen. Services Admin. (GSA) is responsible for ensuring that federal agencies have access to the telecommunications services and solutions needed to meet their mission requirements. As federal agenciesńˇ╗ telecommunications needs have evolved, so too have GSAńˇ╗s contracts to help support them. Its latest contracts, signed in 2007 and collectively called Networx, provide transport; Internet protocol; wireless; and management and application services, among others. In FY 2012, agencies spent over $1.4 billion on Networx services.However, the transition from the previous telecommunications contracts had been taking almost 3 years longer than planned. This report determined (1) what factors contributed to the delay in transitioning services to Networx and the consequences due to the delay; and (2) to what extent GSA is documenting and applying lessons learned as it prepares for the next telecommunications contract transition. Tables and figures. This is a print on demand report.
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