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Diane Publishing Books
DHS Uses Social Media to Enhance Information Sharing and Mission Operations, but Additional Oversight and Guidance Are Needed
Frank Deffer (ed)
This report audited the Dept. of Homeland Securityäó»s (DHS) efforts to implement Web 2.0 technology, also known as social media. The objective was to determine the effectiveness of DHSäó» and its componentsäó» use of social media to facilitate information sharing and enhance mission operations. Although DHS prohibits social media access to employees using a government-issued electronic device or computer unless a waiver or exception is granted, it has steadily increased its use of various social media sites. DHS and each of its seven operational components have established accounts on commonly used social media sites, such as Twitter, Facebook, blog sites, and YouTube, for outreach purposes. Public affairs employees have had wide success using these sites to share information and conduct public outreach efforts. Component public affairs offices have implemented policies and procedures to provide guidance to employees. However, additional oversight and guidance are needed to ensure that employees use technologies appropriately. Also, improvements are needed for centralized oversight to ensure that leadership is aware of how social media are being used and for better coordination to share best practices. Includes recommendations. Figures. This is a print on demand report.
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