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Diane Publishing Books
Customer Service Operations: The Complete Guide
Warren Blanding (au). Distills a wealth of practical information into concise, step-by-step explanations that cover virtually every situation you are likely to face. You’ll discover eye-opening solutions to the real-life problems you encounter as a customer service manager. A hands-on encyclopedic reference crammed with proven methods, action plans, & advice about how to avoid dangerous pitfalls & how to position yourself for success. Filled with real-world examples you can easily adapt. You’ll find model mission statements, formulas for setting quality standards, & new ways to keep focused on customer needs. Illustrated.
Suggestions of Abuse: True & False Memories of Childhood Sexual Trauma
Baby Bonding: Giving Your Child a Secure Start to Life
Secret War in Shanghai: An Untold Story of Espionage, Intrigue, & Treason
Small Sects in America (rev. ed.)
Around the American Table: Treasured Recipes & Food Traditions from the American Cookery Collections of the New York Public Library
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