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Diane Publishing Books
Serving the American Public: Best Practices in Telephone Service. Federal Consortium Benchmark Study Report: National Performance Review: Putting Customers First
Al Gore. Summarizes best practices in industry that may be applicable to government. Organized around major themes -- leadership, information management, planning, human resources, management of processes results, & customer focus and satisfaction. A consistent focus is on the customer & on the integration of the customersí needs into the organizationsí management, technology & human resource systems.
Southern World: Trade & Travel Routes
Between Friends: Writing Women Celebrate Friendship
Gates of the Alamo
Air Combat: The New Face of War
How to Spec Type
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