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Veterans’ Benefits: Lack of Timeliness, Poor Communication Cause Customer Dissatisfaction
Veterans’ Benefits: Lack of Timeliness, Poor Communication Cause Customer Dissatisfaction
 
Our Price: $20.00
Year: 1994
Pages: 57
Binding Paperback

Product Code: 0788116983

Description
 
. Summarizes the results of a 1993 survey of 1,400 applicants for VA nonmedical benefits. The survey highlighted,among other things, the time it takes to process claims, how VA communicates with veterans & their families, & the frequency with which applicants have to resubmit documents to VA in support of their claims.  Also provides info. about the extent to which VA denies claims, & organizations other than VA are involved in the claims process. 27 charts & tables

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