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Diane Publishing Books
Veterans’ Benefits: Lack of Timeliness, Poor Communication Cause Customer Dissatisfaction
. Summarizes the results of a 1993 survey of 1,400 applicants for VA nonmedical benefits. The survey highlighted,among other things, the time it takes to process claims, how VA communicates with veterans & their families, & the frequency with which applicants have to resubmit documents to VA in support of their claims. Also provides info. about the extent to which VA denies claims, & organizations other than VA are involved in the claims process. 27 charts & tables
For Your Own Good: The Roots of Violence in Child-Rearing
Applique: The Ann Boyce Way
Secret World of the Spy: Stories of Espionage, Deception & Discovery
U.F.O.s: The Sighting of Alien People & Spacecraft From the Earliest Centuries to the Present Day
Commonwealth of Science: ANZAAS & the Scientific Enterprise in Australia, 1888-1988
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