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Diane Publishing Books
Criteria for Performance Excellence: Baldrige National Quality Program (2004)
Harry S. Hertz (ed). The Baldrige Criteria have been used by thousands of U.S. organizations to stay abreast of ever-increasing competition & to improve performance. You can use the Criteria to assess performance on a wide range of key business indicators: customer, product & service, financial, human resource, & operational. The Criteria can help you align resources; improve communication, productivity, & effectiveness; & achieve strategic goals. Chapters: core values, concepts, & framework; key characteristics; glossary of key terms; category & item descriptions; scoring system & guidelines; Criteria Response Guidelines; applying for the Award; & summary of business eligibility categories & restrictions. Illustrated.
Dried Flower Arranger’s Bible
Japanese Experience: A Short History of Japan
Language Imperative: How Learning Languages Can Enrich Your Life & Expand Your Mind
American Vegetarian Resource Directory: Some Signposts on the Journey Towards a Healthier, More Ethically & Environmentally Balanced Lifestyle
Paperie: The Art of Writing & Wrapping with Paper
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