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Diane Publishing Books
Criteria for Performance Excellence: Baldrige National Quality Program (2003)
Harry S. Hertz (ed.). The Baldrige Criteria have been used by thousands of U.S. organizations to stay abreast of ever-increasing competition & to improve performance. You can use the Criteria to assess performance on a wide range of key business indicators: customer, product & service, financial, human resource, & operational. The Criteria can help you align resources; improve communication, productivity, & effectiveness; & achieve strategic goals. Chapters: core values, concepts, & framework; key characteristics; glossary of key terms; category & item descriptions; scoring system & guidelines; Criteria Response Guidelines; applying for the Award; & summary of business eligibility categories & restrictions. Illustrated.
Politics of Despair: Power & Resistance in the Tobacco Wars
Wordsworth Dictionary of the American West
U.F.O.s: The Sighting of Alien People & Spacecraft From the Earliest Centuries to the Present Day
Paperie: The Art of Writing & Wrapping with Paper
Solutions: The Woman’s Crisis Handbook
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