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VA Health Care: Facilities have Taken Action to Provide Language Access Services and Culturally Appropriate Care to a Diverse Veteran Population
Randall B. Williamson (au)
The VA faces challenges in bridging language and cultural barriers as it seeks to provide quality health care services to an increasingly diverse vet. population in terms of race, ethnicity, sex, and age. To meet the needs of vets. with limited English proficiency (LEP), VA issued an Directive that provides guidance for medical centers in assessing language needs and, if needed, developing language access services. In addition, VA is also challenged to deliver health care services in ways that are culturally appropriate. This report discusses the: (1) actions VA has taken to implement its LEP Directive and the status of vets’ utilization of language access services; and (2) efforts VA has made to provide culturally appropriate health care services.
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