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Offshoring in Six Human Services Programs: Offshoring Occurs in Most States, Primarily in Customer Service and Software Development
Sigurd R. Nilsen (au)
As states & the fed. govít. have sought to streamline & improve administrative processes & take advantage of technological advances, both have outsourced functions to private firms. These firms have sometimes used offshore resources to perform these functions. Questions have been raised about offshoring in fed. human services programs. This report determines: the occurrence & nature of offshoring; the benefits state agencies have achieved through offshoring & problems they have encountered; & the actions, if any, states & the fed. govít. have taken to limit offshoring & why. Examined 6 programs -- Child Support Enforcement, Food Stamps, TANF, & Unemployment Insur., & Pell Grants & Fed. Family Educ. Loans. Charts & tables.
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