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Diane Publishing Books
Criteria for Performance Excellence: Baldrige National Quality Program (2007)
Harry S. Hertz (ed)
The Baldrige Criteria (BC) have been used by thousands of U.S. organizations to stay abreast of ever-increasing competition & to improve performance. You can use the BC to assess performance on a wide range of key business indicators: customer, product & service, financial, human resource, & operational. The BC can help you align resources; improve communications, productivity, & effectiveness; & achieve strategic goals. Even if you don’t expect to receive the Baldrige Award, submitting an Award application has valuable benefits. Every applicant receives a detailed feedback report based on an independent, external assessment conducted by a panel of specially trained & recognized experts. Illustrations.
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