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Diane Publishing Books
Good Service is Good Business: Seven Simple Strategies for Success
Catherine DeVrye (au). Here, DeVrye reveals her 7 simple strategies for customer service success. Provides a clear, common-sense approach to transforming a co. with a ho-hum customer service profile to a co. thatís a recognized service leader. Presents an uncomplicated & straightforward approach to developing good co.-wide service skills. Her simple-to-implement ideas & strategies can be put into practice immediately to boost service co.-wide, no matter what the product or service. Includes an examination of how the Internet has changed peopleís expectations for service, plus sound advice for gearing up to meet & even exceed those expectations. Detailed & practical real-life examples identify the state-of-the-art mgmt. thinking on delivering superior service.
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