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Diane Publishing Books
HealthCare.gov: CMS Management of the Federal Marketplace: A Case Study
Daniel R. Levinson (au)
This case study examines implementation of HealthCare.gov and the Federal Marketplace by the Centers for Medicare & Medicaid Services (CMS), from passage of the Affordable Care Act (ACA) in 2010 through the second open enrollment period in 2015. At its launch on October 1, 2013, and for some time after, HealthCare.gov users were met with website outages and technical malfunctions. After corrective action, CMS ended the first open enrollment period with 5.4 million individuals having selected a plan through the Federal Marketplace. This review spans 5 years, providing a chronology of events and identifying factors that contributed to the websiteńˇ╗s breakdown at launch, its recovery following corrective action, and implementation of the Federal Marketplace through the second open enrollment period. Figures. This is a print on demand report.
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