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Diane Publishing Books
Cloud Computing: Agencies Need to Incorporate Key Practices to Ensure Effective Performance
David A. Powner (au)
Federal and private sector guidance highlights the importance of federal agencies using a service level agreement (SLA) in a contract when acquiring IT services through a cloud computing provider. Cloud computing is a means for delivering computing services via IT networks. When executed effectively, cloud-based services can allow agencies to pay for only the IT services used, thus paying less for more services. An important element of acquiring cloud services is a service level agreement that specifies, among other things, what services a cloud provider is to perform and at what level. The objectives of this report were to (1) identify key practices in cloud computing SLAs; and (2) determine the extent to which federal agencies have incorporated such practices into their SLAs. Includes recommendations. Tables and figures. This is a print on demand report.
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