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Veterans Benefits Management System: Ongoing Development and Implementation Can Be Improved; Goals Are Needed to Promote Increased User Satisfaction
Veterans Benefits Management System: Ongoing Development and Implementation Can Be Improved; Goals Are Needed to Promote Increased User Satisfaction
 
Our Price: $30.00
By Valerie C. Melvin (au)
Year: 2015
Pages: 103
Binding Paperback
ISBN 978-1-4578-7075-0

Product Code: 1457870754

Description
 
The Veterans Benefits Administration (VBA) pays disability benefits for disabling conditions incurred or aggravated while in military service, while pension benefits are for low-income veterans who are either elderly or have disabilities unrelated to military service. In FY 2014, the Department of Veterans Affairs (VA) paid about $58 billion in disability compensation and about $5 billion in pension claims. The disability claims process has been criticized for long waits for processing claims and a large backlog of claims. To process disability and pension claims more efficiently, VA began implementation of an electronic, paperless system in 2009. This report (1) assessed VAńˇ╗s progress toward completing the development and implementation of  the Veterans Benefits Management System (VBMS); and (2) determined to what extent users report satisfaction with the system. Tables and figures. This is a print on demand report.

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