Taxpayer Online Account Access is Contingent on the Completion of Key Information Technology Projects

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Our Price: $20.00

By Michael E. McKenney (ed)
Year: 2015
Pages: 32
Binding Paperback
ISBN 978-1-4578-6965-5

Product Code: 1457869659

Description

Taxpayers continue to desire electronic products and services that enable them to interact and communicate with the Internal Revenue Service (IRS). In Calendar Year 2013, the IRS started developing its latest strategy, called the Service on Demand Initiative, to improve customer service. Its vision is a tax administration that delivers tailored efficient services where, when, and how customers want to be served. The IRSäó»s goal is to provide taxpayers with dynamic online account access that includes viewing their recent payments, making minor changes and adjustments to their accounts in real-time, and corresponding digitally with the IRS to respond to notices or complete forms. This audit assessed IRS efforts to identify taxpayersäó» needs and preferences for online services and the actions planned or taken to deliver these online capabilities. Figures. This is a print on demand report.

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