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Department of Veterans Affairs (VA): Review of Alleged Data Manipulation and Mismanagement at the VA Regional Office, Philadelphia, PA
Our Price:
$
25.00
By
Linda A. Halliday (fr); Nora Stokes (ed)
Year:
2015
Pages:
89
Binding
Paperback
ISBN
978-1-4578-6814-6
Product Code:
1457868148
Description
In 2014, the Dept. of Veterans Affairs (VA) Office of Inspector Gen. (OIG) began receiving a number of allegations through the VA OIG Hotline of mismanagement at the Philadelphia, PA, VA Regional Office (VARO). Allegations included management not treating staff fairly or with respect; inappropriate reprisals against staff raising issues; cooking the books -- data manipulation and taking actions that inappropriately reduced workload backlogs, mail mismanagement, and the potential processing of duplicate payments; and concerns affecting veterans claims processing activities to include VAO management, and the management of the Veteran Service Center (VSC), Pension Management Center, and Call Centers. This is the report of a comprehensive review at the Philadelphia VARO begun on June 19, 2014. It concludes that there is an immediate need to improve the operation and management of this VARO and it includes recommendations to facilitate addressing the needed improvements. Figures. This is a print on demand report.
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