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Diane Publishing Books
Healthcare.gov: CMS Has Taken Steps to Address Problems, but Needs to Further Implement Systems Development Best Practices
Valerie C. Melvin (au)
The Patient Protection and Affordable Care Act required the establishment of health insurance marketplaces to assist individuals in obtaining health insurance coverage. The Centers for Medicare & Medicaid Services (CMS), a component of the Dept. of Health and Human Services (HHS), was responsible for establishing a federally facilitated marketplace for states that elected not to establish their own. This marketplace is supported by an array of IT systems, including Healthcare.gov, the website that serves as the consumer portal to the marketplace. This report (1) describes problems encountered in developing and deploying systems supporting Healthcare.gov and determines the status of efforts to address deficiencies; and (2) determines the extent to which CMS applied disciplined practices for managing and overseeing the development effort, and the extent to which HHS provided oversight. Figures and tables. This is a print on demand report.
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