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Cramming on Mobile Phone Bills: A Report on Wireless Billing Practices
U.S. Senate (au)
Phone companies allow third-party vendors to charge consumers on their mobile phone bills for goods and services unrelated to phone service, such as photo storage, voicemail, and faxes. A review of third-party billing practices showed that widespread unauthorized charges -- known as äóìcrammingäó -- had been placed on phone bills and had likely cost consumers billions of dollars over the preceding decades. This is the report of an inquiry that focused largely on third-party vendor charges placed through a system known as the premium short message service (PSMS), which involves use of text messaging charged to consumers at a higher rate than standard text messaging. These types of charges have been the focus of mounting reports of abuses. This investigation found that cramming on wireless phone bills has been widespread and has caused consumers substantial harm. Figures. This is a print on demand report.
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