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Diane Publishing Books
Audit of the National Call Center for Homeless Veterans
Linda A. Halliday (ed)
This audit assessed the effectiveness of the Department of Veterans Affairsńˇ╗ (VA) Veterans Health Administrationńˇ╗s (VHA) National Call Center for Homeless Veterans (the Call Center) in helping veterans obtain needed homeless services. This audit was performed because the Call Center is VAńˇ╗s primary vehicle for communicating the availability of VA homeless programs and services to veterans and community providers. It found that homeless and at-risk veterans who contacted the Call Center often experienced problems either accessing a counselor and/or receiving a referral after completing the Call Centerńˇ╗s intake process. Includes recommendations. Figures. This is a print on demand report.
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