Tax Filing Season: 2014 Performance Highlights the Need to Better Manage Taxpayer Service and Future Risks

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By James R. White (au)
Year: 2014
Pages: 69
Binding Paperback
ISBN 978-1-4578-6563-3

Product Code: 1457865637

Description

During the tax filing season, the Internal Revenue Service (IRS) processes tax returns, issues refunds, and provides telephone, correspondence, online, and face-to-face service. GAO has reported that in recent years IRS has absorbed significant budget cuts and struggled to provide quality service. In response, IRS has taken steps, including eliminating some services and implementing a new risk management process. This report assessed IRS's (1) 2014 filing season performance, including how it compares itself to best practices; (2) efforts to evaluate the effectiveness of 2014 service changes; and (3) actions to manage risk for filing season operations, among other objectives. Tables and figures. This is a print on demand report.

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