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Diane Publishing Books
Veteransäó» Disability Benefits: Improvements Could Further Enhance Quality Assurance Efforts
Daniel Bertoni (au)
The Dept. of Veterans Affairs' (VA) disability compensation program provides cash benefits to veterans for disabling conditions incurred or aggravated while in military service. In FY 2013, VA paid $53.6 billion in disability compensation to 3.6 million veterans. Within VA, the Veterans Benefits Admin. (VBA), which is charged with processing disability compensation claims, faces a backlog of claims, due in part to the recent wars in Iraq and Afghanistan and the increasing number of servicemembers leaving the military. VBA set a goal of achieving 98% accuracy in FY 2015 for compensation claim decisions. It implemented a new way of measuring accuracy and changed several quality assurance activities to assess the accuracy and consistency of decisions and to provide feedback and training to claims processors. This report evaluates (1) the extent to which VBA effectively measures and reports the accuracy of its disability compensation claim decisions and (2) whether VBA's other quality assurance activities are coordinated and effective. Tables and figures. This is a print on demand report.
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