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Diane Publishing Books
USCIS Automation of Immigration Benefits Processing Remains Ineffective
John Roth (ed)
Technology is crucial for the U.S. Citizenship and Immigration Services (USCIS) to accomplish its mission. Since 2005, USCIS has worked to transform its paper-based processes into an integrated and automated immigration benefits processing environment. Previous reports found that past automation attempts have been hampered by ineffective planning, multiple changes in direction, and inconsistent stakeholder involvement. This report found that current USCIS efforts to automate immigration benefits processing also could be improved. Although USCIS deployed the Electronic Immigration System (ELIS) in May 2012, to date only two of approximately 90 types of immigration benefits and services are available for online customer filing. The current ELIS approach also has not ensured stakeholder involvement, performance metrics, system testing, or user support needed for ELIS to be effective. This is a print on demand report.
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