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Diane Publishing Books
Federal Student Loans: Education Department Could Improve Direct Loan Program Customer Service and Oversight
Melissa Emrey-Arras (au)
The Department of Education (Education) issued almost $96 billion in Direct Loans for higher education to 9.1 million borrowers during FY 2015. Education contracts with and monitors the performance of servicers that handle billing and other services for borrowers. This report examined EducationšůĽs management of the Direct Loan program. It addresses (1) the type of Direct Loan information that Education and servicers provide to borrowers, and how accessible it is; and (2) the extent to which Education oversees servicers to manage the Direct Loan program. Includes recommendations. Table and figure. This is a print on demand report.
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