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California Department of Veterans Affairs: The State Paid Nearly $28 Million for a Flawed System That Fails to Meet the Needs of its Veterans Homes
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Elaine M. Howle (ed)
The California Department of Veterans Affairs (CalVet) provides the Stateńˇ╗s aged and disabled veterans with rehabilitative, residential, and medical care and services in a homelike environment at the Stateńˇ╗s eight veterans homes. In 2006, to support the healthcare information needs of its veterans homes, CalVet implemented a computerized information system, called the Enterprise-Wide Veterans Home Information System (system), to make processes more efficient and reduce its reliance on paper records. It projected that the system would cost $34 million and be complete in 2010. Actual implementation of the system began in mid-2012. However, this report shows that the system has not achieved the expected or planned efficiencies that CalVet anticipated. CalVet paid nearly $28 million for a system that has not improved the veterans homesńˇ╗ process for documenting medical or reduced the homesńˇ╗ reliance on paper records. Figures. This is a print on demand report.
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