Join our mailing list!
(Your shopping cart is empty)
Diane Publishing Books
Veterans Crisis Line: Additional Testing, Monitoring, and Information Are Needed to Ensure Better Quality Service
Seto J. Bagdoyan (au)
The Department of Veterans Affairs (VA) established the Veterans Crisis Line (VCL) in July 2007 to provide support to veterans in emotional crisis. Between fiscal years 2008, its first full year of operation, and 2015, the number of calls received by the VCL increased almost 700%, exceeding VAäó»s expectations. However, reports of dissatisfaction with VCLäó»s service periodically appeared in the media. This report examines (1) the extent to which VA meets response-time goals for VCL calls and text messages; (2) how VA monitors VCL primary center call center operations; and (3) how VA works with VCL service partners to help ensure veterans receive high-quality service. Includes recommendations. Figures. This is a print on demand report.
Secret World of the Spy: Stories of Espionage, Deception & Discovery
Traveler’s Self Care Manual: A Self Help Guide to Emergency Medical Treatment for the Traveler
Dynamic Nutrition for Maximum Performance: A Complete Nutritional Guide for Peak Sports Performance
Baby Bonding: Giving Your Child a Secure Start to Life
Politician Goes to War: The Civil War Letters of John White Geary
Share your knowledge of this product with other customers...
Be the first to write a review
Diane Publishing Co
PO Box 617
Darby, PA 19023-0617
Become an Affiliate
Send Us Feedback
Copyright ï¿½ 2004 Diane Publishing Company. All Rights Reserved.