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Diane Publishing Books
Mobile Cramming: Fraudulent Charges on Mobile Phone Accounts
Heather Allen (au)
The widespread adoption of mobile devices provides the convenience of paying for goods and services using a phone. One mobile payment option is ńˇýcarrier billingńˇŁ -- the ability to charge a good or service directly to a mobile phone account. However, fraud has become a significant problem for consumers, notably, mobile cramming -- the unlawful practice of placing unauthorized third-party charges on mobile phone accounts. Mobile cramming occurs when consumers are signed up and billed for third-party services, such as ringtones and recurring text messages containing trivia or horoscopes, without their knowledge or consent. Such practices have cost consumers many millions of dollars. This report examines mobile cramming and recommends strategies to reduce this fraud. Figures. This is a print on demand report.
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