VA Health Care: Reliability of Reported Outpatient Medical Appointment Wait Times and Scheduling Oversight Need Improvement

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By Debra A. Draper (au)
Year: 2012
Pages: 51
Binding Paperback
ISBN 978-1-4578-4323-5

Product Code: 1457843234

Description

The Veterans Health Admin. (VHA) provided nearly 80 million outpatient medical appointments to veterans in FY 2011. While VHA has reported continued improvements in achieving access to timely medical appointments, patient complaints and media reports about long wait times persist. This report evaluated VHAäó»s scheduling of timely medical appointments. It examined (1) the extent to which VHAäó»s approach for measuring and monitoring medical appointment wait times reflects how long veterans are waiting for appointments; (2) the extent to which VA Medical Centers (VAMCs) are implementing VHAäó»s policies and processes for appointment scheduling, and any problems encountered in ensuring veteransäó» access to timely medical appointments; and (3) VHAäó»s initiatives to improve veteransäó» access to medical appointments. Tables. This is a print on demand report.

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