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VA Health Care: Reliability of Reported Outpatient Medical Appointment Wait Times and Scheduling Oversight Need Improvement
VA Health Care: Reliability of Reported Outpatient Medical Appointment Wait Times and Scheduling Oversight Need Improvement
 
Our Price: $25.00
By Debra A. Draper (au)
Year: 2012
Pages: 51
Binding Paperback
ISBN 978-1-4578-4323-5

Product Code: 1457843234

Description
 
The Veterans Health Admin. (VHA) provided nearly 80 million outpatient medical appointments to veterans in FY 2011. While VHA has reported continued improvements in achieving access to timely medical appointments, patient complaints and media reports about long wait times persist. This report evaluated VHAs scheduling of timely medical appointments. It examined (1) the extent to which VHAs approach for measuring and monitoring medical appointment wait times reflects how long veterans are waiting for appointments; (2) the extent to which VA Medical Centers (VAMCs) are implementing VHAs policies and processes for appointment scheduling, and any problems encountered in ensuring veterans access to timely medical appointments; and (3) VHAs initiatives to improve veterans access to medical appointments. Tables. This is a print on demand report.

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