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Diane Publishing Books
e-Government and the Postal Service -- A Conduit to Help Government Meet Citizenäó»s Needs
David C. Williams (au)
Electronic government (e-government) is the use of the Internet and other digital technologies by government agencies to provide services to citizens, businesses, and other parts of government. Federal, state, and local agencies have turned to e-government for innovative ways to increase access to information and services, improve government operations, cut costs, and promote civic engagement. At the same time, government agencies are experiencing budget constraints and reductions. Agencies have expensive and many parallel field office network structures across the U.S. that are, despite efforts, still inaccessible to many citizens. This study focuses on e-government financial opportunities for the U.S. Postal Service (USPS). Through interviews with officials from multiple agencies and their own research, USPS determined that the specific e-government services these agencies need to better serve citizens, and that USPS could address, fall under five basic categories: Communications management; Online and in-person identification; Front office services; Electronic payments; and Broadband access. Figures. This is a print on demand report.
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