Social Security Administration (SSA): Improved Planning and Performance Measures are Needed to Help Ensure Successful Technology

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Our Price: $25.00

By Valerie C. Melvin (au)
Year: 2012
Pages: 73
Binding Paperback
ISBN 978-1-4578-3239-0

Product Code: 1457832399

Description

Services provided by the SSA touch the lives of virtually every American. To support the delivery of these services, the agency uses IT systems that are increasingly costly and difficult to maintain. SSA has committed to modernizing its IT environment. In addition, SSA recently realigned most of the responsibilities of its Chief Info. Officer (CIO). This report: (1) determined SSAäó»s progress in modernizing its IT systems and capabilities; (2) evaluated the effectiveness of the agencyäó»s plans and strategy for modernizing its systems and capabilities; and (3) assessed whether the realignment of the agencyäó»s CIO responsibilities allows for effective oversight and management of the systems modernization efforts. Illustrations. A print on demand report.

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