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Diane Publishing Books
2011 Tax Filing: Processing Gains, but Taxpayer Assistance Could be Enhanced by More Self-Service Tools
James R. White (au)
The tax filing season is an enormous undertaking in which the Internal Revenue Service (IRS) processes millions of tax returns, issues billions of dollars in refunds to taxpayers, corrects taxpayersäó» errors, and provides service to millions of taxpayers through telephones, web site, and face-to-face assistance. This report assesses: (1) IRSäó»s performance processing returns and issuing refunds, and providing telephone assistance; and (2) IRSäó»s plans to expand self-service options on its web site. Includes recommendations. Charts and tables. This is a print on demand edition of an important, hard-to-find publication.
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