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Criteria for Performance Excellence: Baldrige National Quality Award (2000)
Criteria for Performance Excellence: Baldrige National Quality Award (2000)
Our Price: $20.00
Year: 1999
Pages: 54
Binding Paperback

Product Code: 0788187287

Harry S. Hertz (ed). For more than 12 years, the Baldrige Criteria for Performance Excellence have been a significant tool used by thousands of U.S. organizations to assess & then improve performance on the critical factors that drive their business.  Chapters: Criteria for Performance Excellence (2000): core values, concepts, & framework, & category & item descriptions; key characteristics of the criteria; glossary of key terms; scoring system & guidelines; preparing the business overview; 2000 Criteria response guidelines; applying for the Malcolm Baldrige National Quality Award; summary of business eligibility categories & restrictions; & fees for the 2000 award cycle.

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