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Diane Publishing Books
“Cramming”: An Emerging Telephone Billing Fraud: Hearing Before the Committee on Governmental Affairs, U.S. Senate
Susan M. Collins (ed). Hearing on the emerging problem of telephone cramming -- unexplained charges on a consumer’s telephone bill for services that were never ordered, authorized, or received. Highlights the scope & nature of cramming, educates consumers about this practice, & determines what can & should be done to control this deceptive practice. Fraudulent companies rip off consumers by billing consumers through their local telephone bills for charges, many of which may have nothing to do with telephone service. A consumer must read their telephone bill carefully. Unauthorized charges, often for small amounts, may be paid routinely for months.
Customer Service Operations: The Complete Guide
Calendars & Constellations of the Ancient World
Women Warriors: A History
Competing for Employees: Proven Marketing Strategies for Hiring & Keeping Exceptional People
American Vegetarian Resource Directory: Some Signposts on the Journey Towards a Healthier, More Ethically & Environmentally Balanced Lifestyle
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