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Diane Publishing Books
Measuring Performance & Demonstrating Results of Information Technology Investments
Christopher W. Hoenig (au); Gene L. Dodaro (pf). To assist agencies in understanding & devising effective information technology (IT) measurement implementation approaches, public & private org. well-known for their IT performance, leadership & mgmt. expertise were examined. Chapters: the demand for performance mgmt.; fundamental practices: the foundation of IT performance mgmt.; follow an IT “results chain”; follow a “balanced scorecard” approach; target measures, results, & accountability at decision-making tiers; build a comprehensive measurement, data collection, & analysis capability; strengthen IT processes to improve mission performance; key lessons learned for effective implementation.
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