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Diane Publishing Books
HMO Complaints & Appeals: Most Key Procedures in Place, but Others Valued by Consumers Largely Absent
Bernice Steinhardt. Many people experience difficulties with their HMOs. This report examines: (1) what elements are considered important to a system for processing HMO member complaints & appeals; (2) the extent to which HMOs complaint & appeal systems contain these elements; (3) what concerns consumers have regarding HMO complaint & appeal systems; (4) what information is available on the number & types of complaints & appeals HMOs receive from their members; & (5) how HMOs use their complaint & appeal data. Assesses whether the policies & procedures contain the features recommended by regulatory, industry, & consumer groups.
Sexual Harassment: Women Speakout
Yukon Alone: The World’s Toughest Adventure Race
Illustrated Jewish Bible for Children
McGraw-Hill Multimedia Handbook
Sagas of Icelanders: A Selection
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