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HMO Complaints & Appeals: Most Key Procedures in Place, but Others Valued by Consumers Largely Absent
HMO Complaints & Appeals: Most Key Procedures in Place, but Others Valued by Consumers Largely Absent
 
Our Price: $20.00
Year: 1998
Pages: 52
Binding Paperback

Product Code: 0788179756

Description
 
Bernice Steinhardt. Many people experience difficulties with their HMOs. This report examines: (1) what elements are considered important to a system for processing HMO member complaints & appeals; (2) the extent to which HMOs complaint & appeal systems contain these elements; (3) what concerns consumers have regarding HMO complaint & appeal systems; (4) what information is available on the number & types of complaints & appeals HMOs receive from their members; & (5) how HMOs use their complaint & appeal data. Assesses whether the policies & procedures contain the features recommended by regulatory, industry, & consumer groups.

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