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Diane Publishing Books
Criteria for Performance Excellence: Baldrige National Quality Award (1999)
Harry S. Hertz (ed). Contains: 1999 criteria: core values, concepts, & framework, & key characteristics; item listing; leadership, strategic planning, customer & market focus, information & analysis, human resource focus, process management, & business results; glossary of key terms; item descriptions & comments; scoring system & guidelines; preparing the business overview; response guidelines; summary of business eligibility categories & restrictions. “One of the nation’s most popular organizational improvement publications.” “The single most influential document in the modern history of American business.”
People’s Charter?: Forty Years of the National Parks & Access to the Countryside Act 1949
For Your Own Good: The Roots of Violence in Child-Rearing
Around the American Table: Treasured Recipes & Food Traditions from the American Cookery Collections of the New York Public Library
Carnavalia!: African-Brazilian Folklore and Crafts
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Air Combat: The New Face of War
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