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Criteria for Performance Excellence: Baldrige National Quality Award (1999)
Criteria for Performance Excellence: Baldrige National Quality Award (1999)
 
Our Price: $20.00
Year: 1999
Pages: 52
Binding Paperback

Product Code: 0788178105

Description
 
Harry S. Hertz (ed). Contains: 1999 criteria: core values, concepts, & framework, & key characteristics; item listing; leadership, strategic planning, customer & market focus, information & analysis, human resource focus, process management, & business results; glossary of key terms; item descriptions & comments; scoring system & guidelines; preparing the business overview; response guidelines; summary of business eligibility categories & restrictions. “One of the nation’s most popular organizational improvement publications.” “The single most influential document in the modern history of American business.”

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