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Diane Publishing Books
Customer Service Operations: The Complete Guide
Warren Blanding (au). Distills a wealth of practical information into concise, step-by-step explanations that cover virtually every situation you are likely to face. You’ll discover eye-opening solutions to the real-life problems you encounter as a customer service manager. A hands-on encyclopedic reference crammed with proven methods, action plans, & advice about how to avoid dangerous pitfalls & how to position yourself for success. Filled with real-world examples you can easily adapt. You’ll find model mission statements, formulas for setting quality standards, & new ways to keep focused on customer needs. Illustrated.
Saddam Hussein: Defying the World: A Visual Biography (video)
Whiz Kid of Wall Street’s Investment Guide: How I Returned 34% on My Portfolio, & You Can,Too
Anti-Depressant Survival Program: How to Beat the Side Effects & Enhance the Benefits of Your Medication
Applique: The Ann Boyce Way
Fourth Book of Sexual Questions & Answers
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