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Diane Publishing Books
Customer Service Operations: The Complete Guide
Warren Blanding (au). Distills a wealth of practical information into concise, step-by-step explanations that cover virtually every situation you are likely to face. You’ll discover eye-opening solutions to the real-life problems you encounter as a customer service manager. A hands-on encyclopedic reference crammed with proven methods, action plans, & advice about how to avoid dangerous pitfalls & how to position yourself for success. Filled with real-world examples you can easily adapt. You’ll find model mission statements, formulas for setting quality standards, & new ways to keep focused on customer needs. Illustrated.
Office Computing Bible: Using Personal Computers at Work
Family Herbal Cookbook: A Guide to the Ancient Chinese Philosophy of Food & Health
Fourth Book of Sexual Questions & Answers
Women of Strength: Biographies of 106 Who Have Excelled in Traditionally Male Fields, A.D. 61 to the Present
Comes the Millennium
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