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Diane Publishing Books
Customer Service Operations: The Complete Guide
Warren Blanding (au). Distills a wealth of practical information into concise, step-by-step explanations that cover virtually every situation you are likely to face. Youíll discover eye-opening solutions to the real-life problems you encounter as a customer service manager. A hands-on encyclopedic reference crammed with proven methods, action plans, & advice about how to avoid dangerous pitfalls & how to position yourself for success. Filled with real-world examples you can easily adapt. Youíll find model mission statements, formulas for setting quality standards, & new ways to keep focused on customer needs. Illustrated.
Your Mental Health: A Layman's Guide to the Psychiatrist's Bible
Sale Price: $14.00
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Itís Never Too Late to Get Rich: Secrets of Building a Nest Egg at Any Age
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Peopleís Charter?: Forty Years of the National Parks & Access to the Countryside Act 1949
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