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Diane Publishing Books
Customer Service Operations: The Complete Guide
Warren Blanding (au). Distills a wealth of practical information into concise, step-by-step explanations that cover virtually every situation you are likely to face. Youíll discover eye-opening solutions to the real-life problems you encounter as a customer service manager. A hands-on encyclopedic reference crammed with proven methods, action plans, & advice about how to avoid dangerous pitfalls & how to position yourself for success. Filled with real-world examples you can easily adapt. Youíll find model mission statements, formulas for setting quality standards, & new ways to keep focused on customer needs. Illustrated.
Creole Flavors: Recipes for Marinades, Rubs, Sauces, & Spices
Competing for Employees: Proven Marketing Strategies for Hiring & Keeping Exceptional People
Travelerís Self Care Manual: A Self Help Guide to Emergency Medical Treatment for the Traveler
Office Computing Bible: Using Personal Computers at Work
Rise of Life: The First 3.5 Billion Years
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