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Diane Publishing Books
Customer Service Operations: The Complete Guide
Warren Blanding (au). Distills a wealth of practical information into concise, step-by-step explanations that cover virtually every situation you are likely to face. You’ll discover eye-opening solutions to the real-life problems you encounter as a customer service manager. A hands-on encyclopedic reference crammed with proven methods, action plans, & advice about how to avoid dangerous pitfalls & how to position yourself for success. Filled with real-world examples you can easily adapt. You’ll find model mission statements, formulas for setting quality standards, & new ways to keep focused on customer needs. Illustrated.
New View of Self: How Genes & Neurotransmitters Shape Your Mind, Your Personality, & Your Mental Health
Comes the Millennium
Assassin: From Lincoln to Gandhi
Arizona Wetlands & Waterfowl
Creole Flavors: Recipes for Marinades, Rubs, Sauces, & Spices
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Darby, PA 19023-0617
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