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Diane Publishing Books
Customer Service Operations: The Complete Guide
Warren Blanding (au). Distills a wealth of practical information into concise, step-by-step explanations that cover virtually every situation you are likely to face. You’ll discover eye-opening solutions to the real-life problems you encounter as a customer service manager. A hands-on encyclopedic reference crammed with proven methods, action plans, & advice about how to avoid dangerous pitfalls & how to position yourself for success. Filled with real-world examples you can easily adapt. You’ll find model mission statements, formulas for setting quality standards, & new ways to keep focused on customer needs. Illustrated.
Carnavalia!: African-Brazilian Folklore and Crafts
Sale Price: $10.00
Not Fade Away: The On-Line World Remembers Jerry Garcia
Suggestions of Abuse: True & False Memories of Childhood Sexual Trauma
Sherlock Holmes Victorian Cookbook: Favourite Recipes of the Great Detective & Dr. Watson
U.F.O.s: The Sighting of Alien People & Spacecraft From the Earliest Centuries to the Present Day
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