Home > Diane Publishing Books >   Customer Service Operations: The Complete Guide
	Our Price: $40.00 Year: 1991 Pages: 422 Binding Hardcover ISBN 814450040 Product Code: 078815804X

Description   Warren Blanding (au). Distills a wealth of practical information into concise, step-by-step explanations that cover virtually every situation you are likely to face. You’ll discover eye-opening solutions to the real-life problems you encounter as a customer service manager. A hands-on encyclopedic reference crammed with proven methods, action plans, & advice about how to avoid dangerous pitfalls & how to position yourself for success. Filled with real-world examples you can easily adapt. You’ll find model mission statements, formulas for setting quality standards, & new ways to keep focused on customer needs. Illustrated.

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