Customer Service Operations: The Complete Guide

Home > Diane Publishing Books >

Our Price: $40.00

Year: 1991
Pages: 422
Binding Hardcover
ISBN 814450040

Product Code: 078815804X

Description

Warren Blanding (au). Distills a wealth of practical information into concise, step-by-step explanations that cover virtually every situation you are likely to face. You’ll discover eye-opening solutions to the real-life problems you encounter as a customer service manager. A hands-on encyclopedic reference crammed with proven methods, action plans, & advice about how to avoid dangerous pitfalls & how to position yourself for success. Filled with real-world examples you can easily adapt. You’ll find model mission statements, formulas for setting quality standards, & new ways to keep focused on customer needs. Illustrated.

Share your knowledge of this product with other customers... Be the first to write a review