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  Home > Diane Publishing Books >

Customer Service Operations: The Complete Guide
Customer Service Operations: The Complete Guide
Our Price: $40.00
Year: 1991
Pages: 422
Binding Hardcover
ISBN 814450040

Product Code: 078815804X

Warren Blanding (au). Distills a wealth of practical information into concise, step-by-step explanations that cover virtually every situation you are likely to face. Youíll discover eye-opening solutions to the real-life problems you encounter as a customer service manager. A hands-on encyclopedic reference crammed with proven methods, action plans, & advice about how to avoid dangerous pitfalls & how to position yourself for success. Filled with real-world examples you can easily adapt. Youíll find model mission statements, formulas for setting quality standards, & new ways to keep focused on customer needs. Illustrated.

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