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Serving the American Public: Best Practices in Customer-Driven Strategic Planning: Fed. Consort. Benchmark Study Report: Nat. Performance Review
Serving the American Public: Best Practices in Customer-Driven Strategic Planning: Fed. Consort. Benchmark Study Report: Nat. Performance Review
 
Our Price: $25.00
Year: 1997
Pages: 50
Binding Paperback

Product Code: 0788148109

Description
 
Al Gore. In 1993, Pres. Clinton directed federal agencies to determine from their customers the kind & quality of the services they want. The agencies had to understand planning processes & performance, identify organizations that excel at incorporating customersí expectations into their planning process, & partner with these leaders to understand why they are best. This report documents the teamís findings & covers: advance planning & preparation; external & internal information; setting strategic directions; implementation: translating strategic direction into action; & performance evaluation & reporting. Glossary.

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