Social Security Administration: More Cost-Effective Approaches Exist to Further Improve 800-Number Service

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Our Price: $20.00

Year: 1997
Pages: 48
Binding Paperback

Product Code: 0788147765

Description

Cynthia M. Fagnoni (au); Michele Grgich (au). To contact & conduct business with the Social Security Administration (SSA), callers may use a national toll-free 800 number to conduct simple transactions, such as requesting information about SSA programs. Individuals may also call or visit one of SSA’s 1300 field offices. In response to growing public preference for using the 800 number & to be consistent with governmentwide performance improvement initiatives, SSA has focused on improving this service. This report examines how well SSA’s 800 number provides service to the public & what will ensure that improvements to the service are cost effective.

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