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  Home > Diane Publishing Books >

U.S. Postal Service: New Focus on Improving Service Quality & Customer Satisfaction
U.S. Postal Service: New Focus on Improving Service Quality & Customer Satisfaction
 
Our Price: $30.00
Year: 1995
Pages: 90
Binding Paperback

Product Code: 0788129295

Description
 
Barry Leonard (ed.). Determines to what extent the U.S. Postal Service  distributes customer satisfaction data for use internally & by Congress; whether the Service can improve the distribution of that data; what steps it is taking to use customer satisfaction & other performance data to improve customer satisfaction by improving customer service; & what additional steps it could take to improve customer satisfaction. 23 charts, tables & graphs.

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