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Diane Publishing Books
Serving the American Public: Best Practices in Telephone Service. Federal Consortium Benchmark Study Report: National Performance Review: Putting Customers First
Al Gore. Summarizes best practices in industry that may be applicable to government. Organized around major themes -- leadership, information management, planning, human resources, management of processes results, & customer focus and satisfaction. A consistent focus is on the customer & on the integration of the customersí needs into the organizationsí management, technology & human resource systems.
Not Fade Away: The On-Line World Remembers Jerry Garcia
New View of Self: How Genes & Neurotransmitters Shape Your Mind, Your Personality, & Your Mental Health
We the People: Voices & Images of the New Nation
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