Serving the American Public: Best Practices in Telephone Service. Federal Consortium Benchmark Study Report: National Performance Review: Putting Customers First

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Our Price: $25.00

Year: 1995
Pages: 35
Binding Paperback

Product Code: 0788128582

Description

Al Gore. Summarizes best practices in industry that may be applicable to government. Organized around major themes -- leadership, information management, planning, human resources, management of processes results, & customer focus and satisfaction. A consistent focus is on the customer & on the integration of the customers’ needs into the organizations’ management, technology & human resource systems.

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