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Serving the American Public: Best Practices in Telephone Service. Federal Consortium Benchmark Study Report: National Performance Review: Putting Customers First
Serving the American Public: Best Practices in Telephone Service. Federal Consortium Benchmark Study Report: National Performance Review: Putting Customers First
 
Our Price: $25.00
Year: 1995
Pages: 35
Binding Paperback

Product Code: 0788128582

Description
 
Al Gore. Summarizes best practices in industry that may be applicable to government. Organized around major themes -- leadership, information management,  planning,  human resources,  management of processes results, & customer focus and satisfaction. A consistent focus is on the customer & on the integration of the customersí needs into the organizationsí management, technology & human resource systems.

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