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Diane Publishing Books
Serving the American Public: Best Practices in Telephone Service. Federal Consortium Benchmark Study Report: National Performance Review: Putting Customers First
Al Gore. Summarizes best practices in industry that may be applicable to government. Organized around major themes -- leadership, information management, planning, human resources, management of processes results, & customer focus and satisfaction. A consistent focus is on the customer & on the integration of the customersí needs into the organizationsí management, technology & human resource systems.
Mammoth Book of Cats: A Collection of Stories, Verse & Prose
Japanese Experience: A Short History of Japan
Language Imperative: How Learning Languages Can Enrich Your Life & Expand Your Mind
American Vegetarian Resource Directory: Some Signposts on the Journey Towards a Healthier, More Ethically & Environmentally Balanced Lifestyle
Paperie: The Art of Writing & Wrapping with Paper
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