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Diane Publishing Books
Case Studies from the Quality Improvement Support System
David H. Gustafson, Lisa Risberg, Diana Gering, Ann Schoofs Hundt, & Mark Wenneker. These case studies of continuous quality improvement (CQI) initiatives represents a compilation of key CQI features of practical value to people engaged in the delivery of health services. Addresses: acute chest pain management; applications of pharmaceutical clinical algorithms used in conjunction with critical pathways; asthma; cardiac surgery; carotid endartectomy length-of-stay; Caesarean section utilization; chronic obstructive pulmonary disease improvement; Coumadin management; myocardial perfusion; open heart DRG outcome; pregnancy & parenting; surgical preparedness; & total hip replacement care.
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Customer Service Operations: The Complete Guide
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