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Diane Publishing Books
Telecommunications: Issues Related to Local Telephone Service
Stanley J. Czerwinski & John Finedore. The Telecommunications Act of 1996 fundamentally changed the laws & regulations governing the telecomm. industry. This report provides information on 3 issues that relate to developments in the local telephone service market: the number of rural access lines that have been sold since the actís passage by large incumbent local exchange carriers, known as major ILECs; the development of DSL (digital subscriber line) technology & the basis for variations in its rate of deployment; & the quality of local telephone service, as indicated by customer complaints & customer survey data reported to the FCC by the major ILECs. Charts, tables & maps.
Competing for Employees: Proven Marketing Strategies for Hiring & Keeping Exceptional People
Customer Service Operations: The Complete Guide
Sagas of Icelanders: A Selection
Comes the Millennium
Womanís Guide to Making Therapy Work
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