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Diane Publishing Books
Putting Customers First: Standards for Serving the American People. Report of the National Performance Review
Pres. Bill Clinton & V.P. Al Gore. The U.S. Government’s first comprehensive set of published customer service standards. Represents more than 1,500 customer service standards for Federal customers: beneficiaries, business, the general public, law enforcement, natural resource management, the research & academic community, states & localities, tourists, veterans, & federal employees. Represents commitments from more than 100 federal agencies.
Guide to Metal Toys
Southern World: Trade & Travel Routes
Calendars & Constellations of the Ancient World
People’s Charter?: Forty Years of the National Parks & Access to the Countryside Act 1949
American Short Story, 1945-1980: A Critical History
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