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Diane Publishing Books
Putting Customers First: Standards for Serving the American People. Report of the National Performance Review
Pres. Bill Clinton & V.P. Al Gore. The U.S. Governmentís first comprehensive set of published customer service standards. Represents more than 1,500 customer service standards for Federal customers: beneficiaries, business, the general public, law enforcement, natural resource management, the research & academic community, states & localities, tourists, veterans, & federal employees. Represents commitments from more than 100 federal agencies.
Reading from the Heart: Women, Literature & the Search for True Love
Itís Never Too Late to Get Rich: Secrets of Building a Nest Egg at Any Age
Guide to Homoeopathy
Natural Beauty Care with Flowers & Plants: A Magna Colour Guide
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