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Diane Publishing Books
Veterans’ Benefits: Lack of Timeliness, Poor Communication Cause Customer Dissatisfaction
. Summarizes the results of a 1993 survey of 1,400 applicants for VA nonmedical benefits. The survey highlighted,among other things, the time it takes to process claims, how VA communicates with veterans & their families, & the frequency with which applicants have to resubmit documents to VA in support of their claims. Also provides info. about the extent to which VA denies claims, & organizations other than VA are involved in the claims process. 27 charts & tables
Comes the Millennium
Competing for Employees: Proven Marketing Strategies for Hiring & Keeping Exceptional People
Where the Domino Fell: America & Vietnam, 1945 to 1990
Office Computing Bible: Using Personal Computers at Work
Rise of Life: The First 3.5 Billion Years
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