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Diane Publishing Books
Veterans’ Benefits: Lack of Timeliness, Poor Communication Cause Customer Dissatisfaction
. Summarizes the results of a 1993 survey of 1,400 applicants for VA nonmedical benefits. The survey highlighted,among other things, the time it takes to process claims, how VA communicates with veterans & their families, & the frequency with which applicants have to resubmit documents to VA in support of their claims. Also provides info. about the extent to which VA denies claims, & organizations other than VA are involved in the claims process. 27 charts & tables
Essential Tibetan Buddhism
Natural Beauty Care with Flowers & Plants: A Magna Colour Guide
Saddam Hussein: Defying the World: A Visual Biography (video)
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