Customer Comes Second: Put Your People First & Watch ‘Em Kick Butt (10th ann. rev. ed.)

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Our Price: $27.00

Year: 2002
Pages: 284
Binding Hardcover
ISBN 60526564

Product Code: 075678803X

Description

Hal F. Rosenbluth (au); Diane McFerrin Peters (au). Tom Peters says, “Hal Rosenbluth’s story is one of the great unsung business success sagas”. The secret of his success & that of his company, Rosenbluth International (RI), is simple: He concentrates on his employees first & his customers second. This formula has transformed his company from a small family business into a global industry leader. In this classic on counterintuitive management practice, the entrepreneurial genius & visionary leader of RI shows you how to use exceptional service to win in any industry, by ensuring that your employees -- your company’s greatest asset -- win you the best customers & propel your business to the greatest heights of success. Find out how Rosenbluth’s winning ideas can transform you & your co.

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