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Diane Publishing Books
Criteria for Performance Excellence: Baldrige National Quality Program (2005)
Harry S. Hertz (ed). The Baldrige Criteria (BC) have been used by thousands of U.S. org. to stay abreast of ever-increasing competition & to improve performance. You can use the BC to assess performance on a wide range of key bus. indicators: customer, product & service, financial, human resource, & operational. The BC can help you align resources; improve commun., productivity, & effective.; & achieve strategic goals. Chapters: Core Values, Concepts, & Framework; Key Characteristics; Criteria for Perform. Excellence -- Item Listing; Baldrige Application Self-Analysis Worksheet; Criteria: Category & Item Descriptions; Scoring System & Guidelines; Criteria Response Guidelines; Applying, Fees; & Summary of Bus. Eligibility Categories & Restrictions. Illus.
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